Shipping policy

At Palm Tree, we strive to provide you with the best shopping experience. Below is our shipping policy to help you understand how we handle your orders:

Processing Time

  • Order Processing: All orders are processed within 24 hours of receiving them. Orders placed on weekends or holidays will be processed the next business day.
  • Dispatch Time: Once your order is processed, it will be dispatched the next day.

Shipping Rates and Delivery Estimates

  • Shipping Rates: Shipping rates are calculated at checkout based on your location and the shipping method selected.
  • Delivery Time: Delivery times vary depending on your location and the shipping method chosen. Estimated delivery times will be provided at checkout.

Domestic Shipping

  • Standard Shipping: Estimated delivery within 3-7 business days after dispatch.
  • Express Shipping: Estimated delivery within 1-3 business days after dispatch.

Order Tracking

  • Tracking Information: Once your order is dispatched, you will receive an email with tracking information so you can monitor the delivery status of your package.

Shipping Restrictions

  • Restricted Areas: Please note that we do not ship to P.O. boxes, APO/FPO addresses, or certain international locations. If you are unsure whether we can ship to your location, please contact our customer service team for assistance.

Lost, Damaged, or Delayed Orders

  • Lost Packages: If your package is lost in transit, please contact our customer service team so we can assist you with tracking or replacing your order.
  • Damaged Packages: If your package arrives damaged, please take photos of the damage and contact our customer service team immediately. We will work with you to resolve the issue.
  • Delivery Delays: While we strive to ensure timely delivery, occasional delays can occur due to factors beyond our control. We appreciate your patience and understanding.

Customer Service

If you have any questions or concerns about your order or our shipping policy, please contact us at anshuseksaria@gmail.com or 9831036369. Our team is here to help!